Educating clients about hyperthyroidism in cats can influence clients’ short-term decisions, as well as the long-term management of their cat.
Preparing clients for their pet’s hospice care can help them cope with their impending loss and strengthen the human–animal bond.
Dogs and cats commonly exhibit anxiety and fearful behaviors that often manifest as separation anxiety, storm and noise phobias, or aggression.
Dr. Christine Navarre examines the current state of our profession and its future in this special feature.
Communicate With Clients
Working with chronic allergy patients is a multistep process. This second installment focuses on making the appointment itself more efficient.
The highest level of practice is assured when the strength of the veterinary team-client bond matches the human bond that all the participants share with the patient.
When a communication breakdown causes tension with a client, apologizing, listening, forming a partnership, and contracting can help resolve the communication problems.
Build the Team
Team members who work well together to achieve mutual goals are critical for a successful practice. These 4 steps can guide you when developing your dream team.
Applying the simple four-stage process outlined here can improve quality of doctor–client and staff–client communication, client satisfaction, client follow-through, and actual pet health outcomes.
Develop Your Skills
Women can "have it all," but they must have a bigger voice and never stop aiming for success.
Happiness and positivity are key to a successful practice, but the sources of these experiences are not always obvious.
Manage the Practice
To achieve a smooth transition and a positive outcome, new team members and the existing team should be onboarded.
Nothing will ever reduce to zero the chances of recruiting an unsatisfactory candidate, but behavioral interviewing can significantly reduce your chances.