Dogs and cats commonly exhibit anxiety and fearful behaviors that often manifest as separation anxiety, storm and noise phobias, or aggression.
Dr. Christine Navarre examines the current state of our profession and its future in this special feature.
It is important to educate clients to ensure they understand the basics of the disease, and so they know what to expect during treatment.
Communicate With Clients
The highest level of practice is assured when the strength of the veterinary team-client bond matches the human bond that all the participants share with the patient. Perhaps it is time for veterinary professionals to review their relationships with their clients.
When a communication breakdown causes tension with a client, apologizing, listening, forming a partnership, and contracting can help resolve the communication problems.
Build the Team
Applying the simple four-stage process outlined here can improve quality of doctor–client and staff–client communication, client satisfaction, client follow-through, and actual pet health outcomes.
Think of two recent client interactions that you were involved in: one where the outcome was good and one where it was unsatisfactory from your perspective.
The MBTI function pairs make the greatest difference in how patients want information and interaction from members of the veterinary health care team.
Develop Your Skills
The process of planning for retirement is simple, although not always easy. This practical approach shows you how to ensure financial success for retirement.
Many factors contribute to the lack of women in leadership positions. An expert reviews 3 keys to assuming the role of a successful female leader.
Manage the Practice
This month’s Social Media Calendar topics can help inform clients about the impact of pet obesity.
To move beyond any crisis, communication must be complete, timely, and redundant across multiple media. The goal is to educate the team and rebuild trust.
It is okay to not agree with every practice policy, but it's important to discuss your feelings with practice management.