Educating clients about hyperthyroidism in cats can influence clients’ short-term decisions, as well as the long-term management of their cat.
Preparing clients for their pet’s hospice care can help them cope with their impending loss and strengthen the human–animal bond.
Dogs and cats commonly exhibit anxiety and fearful behaviors that often manifest as separation anxiety, storm and noise phobias, or aggression.
Dr. Christine Navarre examines the current state of our profession and its future in this special feature.
Communicate With Clients
Working with chronic allergy patients is a multistep process. This second installment focuses on making the appointment itself more efficient.
The highest level of practice is assured when the strength of the veterinary team-client bond matches the human bond that all the participants share with the patient.
When a communication breakdown causes tension with a client, apologizing, listening, forming a partnership, and contracting can help resolve the communication problems.
Build the Team
Team members who work well together to achieve mutual goals are critical for a successful practice. These 4 steps can guide you when developing your dream team.
Applying the simple four-stage process outlined here can improve quality of doctor–client and staff–client communication, client satisfaction, client follow-through, and actual pet health outcomes.
Develop Your Skills
Many difficult situations in practice have little to do with the actual practice of veterinary medicine―they result from team members’ miscommunication, assumptions, and lack of self-control. Developing an emotionally intelligent veterinary team can improve not only team engagement but also financial health.
Soft skills (eg, postiivity, emphathy, effective communication) should be valued just as much as hard skills in veterinary medicine. Here are 4 ways to develop these skills in practice.
Women can "have it all," but they must have a bigger voice and never stop aiming for success.
Manage the Practice
Use this Social Media Calendar to interact with clients and answer their questions about nutrition.
To achieve a smooth transition and a positive outcome, new team members and the existing team should be onboarded.