Cultural Competence in the Workplace
Cultural competence, defined as “a set of congruent behaviors, attitudes, and policies that come together in a system [or] agency or among professionals and enable that system, agency, or those professionals to work effectively in cross-cultural situations.”1
Human healthcare now places much more emphasis on cultural competence. Physicians and other healthcare professionals are expected and trained to work with colleagues and help patients from all walks of life, including those of different gender, sexual orientation, age, race, ethnicity, and social class.
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