No matter how well we hire, train, manage, or lead in our veterinary practice, issues that require difficult conversations must often be addressed. Do these situations sound familiar?
- A colleague’s work is suffering, and you suspect it is the result of problems at home.
- A star technician’s negative attitude toward a new associate has the whole team on edge.
- A client has called to report poor communication and what she considers substandard care.
Challenging conversations have 3 elements: stakes are high, opinions vary, and emotions run strong.1 Most of us fear initiating these conversations, but when challenges occur, it is time to talk.