September / October 2013 A Fresh Approach

Discover how to make your practice more cat-friendly, and learn how to negotiate with a new boss. Plus, what will it take to bring clients back to your practice?

Table of Contents September / October 2013

Retrain Your Brain to Learn from an Amygdala Hijack

If you’ve ever said or done something in the “heat of the moment” that you later regretted you were probably the victim of an amygdala hijack.

Long-term Management of Clients with Pets with Chronic Allergies: Part 1

Clients whose pets have a chronic allergy need special management and education about the patient’s condition. Use these strategies to manage long-term patients and clients.

Web-Exclusive

6 Steps to Successful Negotiation

Successful negotiation requires planning, research, and preparation. Following these 6 steps will help.

Web-Exclusive

How to Recognize Animal Abuse & What To Do About It

It is important that every team member knows how to recognize an abuse situation, and is familiar with action steps if abuse is suspected.

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Signs & Symptoms of Possible Substance Use

A colleague’s substance abuse is a complicated issue, but recognizing the warning signs of potential substance use and knowing how to intervene with empathy and compassion can alleviate distress.

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The Value of Fecal Examinations for Your Practice

Performing fecal examinations is one of the most basic components in creating a thriving client-centered practice.

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Social Media Calendar: October

Use this Social Media Calendar to interact with clients and answer their questions about feline medicine.

Assessing Client Satisfaction with Online Surveys

Client satisfaction is not only good for the client and the patient, but also for the practice. It is important to regularly measure and monitor client satisfaction.

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What Is Coaching & How Does It Work in Veterinary Practice?

Coaching can result in enhanced communication, better collaboration, and increased team member satisfaction. But how many people understand coaching in a veterinary context?

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Creating a Successful Laser Therapy Program

This article offers ways to successfully add laser therapy to patient-care programs.

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Servant Leadership in Veterinary Practice

Why is a culture of leadership necessary in a veterinary practice? As owners or managers, we often believe that we simply should give direction and our team members should follow—but leadership and management are very different skills.

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What fun things have you done in your practice or organization to build team morale?

Three veterinary professionals share how they build team morale in the workplace.

Prepare For and Address Difficult Conversations

Issues that require difficult conversations often arise between practice teams. Mutual understanding is essential for a productive discussion.

Peer Reviewed

How to Turn a Profit After Purchasing a Practice

By managing costs, increasing cash flow, and monitoring revenue, the new owners of the Pet Health Center set to turn their practice into a profitable business.

Peer Reviewed

How to Improve Your Waiting-Room Experience

What would clients say about your waiting-room style? Follow these 5 tips to make clients and patients feel more welcome.

Peer Reviewed

5 Tips for Choosing Music for Your Practice

Music can make the difference between a pleasant and unpleasant practice experience. These 5 tips can help you choose the right music for your waiting room.

Peer Reviewed

Bullying and Aggression in the Veterinary Profession

Relational aggression, horizontal violence, and bullying are unfortunate yet prevalent parts of the veterinary profession.

Peer Reviewed

New Boss? Negotiating Mutual Agreements

When negotiating with a new boss, it is important to clarify your goals and set aside your emotions to clearly communicate your needs.

Peer Reviewed

Is It Time for an App?

An app can be a critical tool for client retention and image building. What makes a good veterinary practice app, and is it time your practice created one?

Peer Reviewed

What Can Veterinarians Learn from Other Healthcare Professions?

Challenges faced in veterinary medicine are not unique, and remarkable business lessons can be learned from others in the healthcare profession.

Peer Reviewed

Bringing Back the Dogs & Cats: What Will It Take?

Increasing dog and cat visits to the practice may be as simple as communicating a solid value proposition to clients.

Peer Reviewed

Cat-Friendly Practices: Client Handouts

Download these handouts to help clients recognize signs of illness in their cats and make travel to the practice less stressful for everyone involved.

Peer Reviewed

Cat-Friendly Practices: Training the Team

Creating a more cat-friendly practice involves changes to the environment and commitment from the entire team.

Peer Reviewed

Cat-Friendly Practices: Team Roles

Each team member has a specific role and responsibility in enhancing feline visits at the practice.

Peer Reviewed

Cat-Friendly Practices: Team Workflow

This checklist can help each team member support a cat-friendly practice—from check-in to check-out. 

Peer Reviewed

Cat-Friendly Practices: Conversation Opportunities

It’s important to (re)educate clients about regular preventive care for their cats. Use this overview to guide client conversations.

Peer Reviewed

Cat-Friendly Practices at a Glance

How can your practice be more cat friendly? Incorporate these ideas to help improve feline veterinary visits at your practice.

Peer Reviewed

Improving Feline Veterinary Experiences

Why is the number of feline veterinary visits decreasing? Here are 5 reasons cats may not be getting the preventive care they deserve. 

Peer Reviewed

Social Media Calendar: September

Use this Social Media Calendar to communicate the importance of canine and feline wellness with clients.

Veterinary Team Brief delivers practical skills for team-based medicine—with clinical strategies for team training, peer-reviewed credibility, concise content, essential training modules, and easy-to-implement protocols. From the publisher of Clinician's Brief.