Client Communication

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Client Communication

Ensure Firing a Client Is the Option of Last Resort

Firing a client should be a last-resort option. Take these steps before choosing termination.
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Client Communication

Providing Comfort Takes More than a Pretty Room

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Key Performance Indicator: Client Wait Time


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Client Communication

Helping Clients Care for Pets When They Cannot


Technology Talks: Computers & Tablets in Examination Rooms

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Phone Skills to Set Your Practice Apart

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Client Online Complaints


Veterinary Team Brief delivers practical skills for team-based medicine—with clinical strategies for team training, peer-reviewed credibility, concise content, essential training modules, and easy-to-implement protocols. From the publisher of Clinician's Brief.

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