Veterinary healthcare teams see the majority of their patients in the examination room. But what does it take to make an examination room truly effective? How does the team create an experience for patients and clients so that both receive the best care in comfortable, private surroundings?
In most practices, clients and patients are first greeted by the receptionist(s) and then escorted to an examination room. What happens next?
Clients are members of their pet’s healthcare team, and the relationship among all team members is based upon working in the patient’s best interest. As the client and veterinary team member enter the examination room, the team member should be asking for a brief history of the reason for the visit, immediately showing that concern for the patient is paramount to strengthening the bond between the client and the veterinary team.