Tension may exist between providing necessary patient care and charging appropriately for services provided. A recent taxonomy of practice-related stressors reported that 8.3% are due to clients unwilling to pay and 6.9% to low-income clients.2
Clients prefer that veterinary team members focus on caring for their pet, with the cost of that care their second concern.3 They also may fear being judged if they cannot afford the recommended care. One study found that 1 in 8 clients has little to no experience as a pet owner,3 so they may not know what to expect. Many clients plan for their pet’s routine care expenses; however, very few set money aside for emergent or unexpected scenarios.4
The following practical tips reduce the unease of financial discussions and pave the way for collaborative decision-making.