Quiz: Facial Expressions
Understanding a client’s emotional reaction creates an opportunity for connection, clear communication, and ongoing retention. In business relationships, emotional expression may be somewhat muted and constrained given social expectations.
This quiz below was designed for readers to assess response to and interpretation of facial expressions depicting emotional responses. One model was used throughout to allow for comparisons of the same person’s emotions. Gender, culture, and other factors contribute greatly to if, how, and when emotions are expressed.