Every practice team can easily come up with a list of pet peeves about clients, but let's turn the tables. What do we do—or not do—that drives clients crazy? More importantly, are we driving clients away? The number of new clients is declining at many practices,1 so every team member should be aware of and avoid clients' most common pet peeves to ensure client loyalty. 

In the author’s opinion, the following are clients’ top 5 pet peeves. 

1 Lack of Information

Where have they gone and what are they doing to my pet?


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