Mites: Team Roles
The following outlines roles and responsibilities of each team member when managing mite infestation.
Patient and client bonding expert, client educator
- Schedule appointments and set proper expectations for the visit.
- Communicate that skin and ear tests are commonly performed with these cases.
- Let clients know that skin and ear disease is common and the veterinary team can help.
- Convey that the veterinary team is concerned about resolving the patient's condition.
Patient caregiver, client educator
- Funnel down the information in the examination room.
- Start with open-ended questions (eg, Tell me about Rex’s skin problem) and finish with specific questions (eg, On a scale of 1–10, how bad is Rex’s itching today?).
- Ask about the patient’s age, exposure to other dogs, onset of the condition, duration of clinical signs, and disease progression to form a list of differential diagnoses.
- Execute a diagnostic plan (eg, physical examination, skin scrape, otic cytology) per the veterinarian; report findings to the veterinarian and document them in the medical record.
Medical expert, client and team educator
- Perform a physical examination on areas of concern as determined by the veterinary technician’s initial examination.
- Execute a diagnostic plan to achieve a more accurate diagnosis (see Step 2).
Workflow facilitator, team and education coordinator
- Lead team meetings on skin and ear workup protocols.
- Make sure all team members know practice protocols for skin and ear cases.
- Close discussion with clients to make sure all of their questions have been answered.
- Discuss any financial concerns with the client.