Training a Mite-Responsive Team
The veterinary team plays an important role in providing effective and successful mite treatment. Determining how each team member can support the treatment plan is key to your team’s effectiveness and, ultimately, success. Training should be reviewed with the entire team periodically.
This is an opportunity for the practice manager to team with the veterinarian to provide training and clarify every team member’s role, and for the team to review educational materials (eg, handouts, websites) to ensure they are current and accurate.
Training should include information about effective client communication regarding mite infestation and treatments, human and animal risks, and clients’ financial concerns. It should also include a presentation from a veterinarian on the common types of mites and potential infestation sites, typical treatments, and follow-up care. Use role-play activities to practice asking clients open-ended questions to assess observations and behavior that may indicate a patient’s possible mite infection.
Suggested content for the practice manager’s presentation:
- Challenges when communicating with clients who may not comply with recommended treatment plans
- Communicating with clients concerned about the cost of care
- Educating clients about at-home care
- Policy and procedures for following-up with clients after a mite infestation diagnosis.
Suggested content for the veterinarian’s presentation:
- At-home care and preventive options
- Diagnosis and treatment of mite infestation
- Mite transmission (if transmission is possible)
- Signs of primary infestation and potential secondary infections
- Types of mites and potential infestation sites
- Typical treatments and associated costs
- Zoonotic concerns.