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September / October 2013 A Fresh Approach
Discover how to make your practice more cat-friendly, and learn how to negotiate with a new boss. Plus, what will it take to bring clients back to your practice?
If you’ve ever said or done something in the “heat of the moment” that you later regretted you were probably the victim of an amygdala hijack.
Clients whose pets have a chronic allergy need special management and education about the patient’s condition. Use these strategies to manage long-term patients and clients.
Successful negotiation requires planning, research, and preparation. Following these 6 steps will help.
It is important that every team member knows how to recognize an abuse situation, and is familiar with action steps if abuse is suspected.
A colleague’s substance abuse is a complicated issue, but recognizing the warning signs of potential substance use and knowing how to intervene with empathy and compassion can alleviate distress.
Performing fecal examinations is one of the most basic components in creating a thriving client-centered practice.
Use this Social Media Calendar to interact with clients and answer their questions about feline medicine.
Client satisfaction is not only good for the client and the patient, but also for the practice. It is important to regularly measure and monitor client satisfaction.
Coaching can result in enhanced communication, better collaboration, and increased team member satisfaction. But how many people understand coaching in a veterinary context?
This article offers ways to successfully add laser therapy to patient-care programs.
Why is a culture of leadership necessary in a veterinary practice? As owners or managers, we often believe that we simply should give direction and our team members should follow—but leadership and management are very different skills.
Three veterinary professionals share how they build team morale in the workplace.
Issues that require difficult conversations often arise between practice teams. Mutual understanding is essential for a productive discussion.
By managing costs, increasing cash flow, and monitoring revenue, the new owners of the Pet Health Center set to turn their practice into a profitable business.
What would clients say about your waiting-room style? Follow these 5 tips to make clients and patients feel more welcome.
Music can make the difference between a pleasant and unpleasant practice experience. These 5 tips can help you choose the right music for your waiting room.
When negotiating with a new boss, it is important to clarify your goals and set aside your emotions to clearly communicate your needs.
An app can be a critical tool for client retention and image building. What makes a good veterinary practice app, and is it time your practice created one?
Challenges faced in veterinary medicine are not unique, and remarkable business lessons can be learned from others in the healthcare profession.
Increasing dog and cat visits to the practice may be as simple as communicating a solid value proposition to clients.
Download these handouts to help clients recognize signs of illness in their cats and make travel to the practice less stressful for everyone involved.
Creating a more cat-friendly practice involves changes to the environment and commitment from the entire team.
Each team member has a specific role and responsibility in enhancing feline visits at the practice.
This checklist can help each team member support a cat-friendly practice—from check-in to check-out.
It’s important to (re)educate clients about regular preventive care for their cats. Use this overview to guide client conversations.
How can your practice be more cat friendly? Incorporate these ideas to help improve feline veterinary visits at your practice.
Why is the number of feline veterinary visits decreasing? Here are 5 reasons cats may not be getting the preventive care they deserve.